Delete your PetVio account

1. Open PetVio and sign in.
2. On the Me tab, open Settings at the top right.
3. Tap Account, then Delete Account.
4. Read what is deleted and what is kept, then confirm.

Your account is deleted at once, and you are signed out.

• Your profile and sign-in details.
• Your pets and every pet record: health records, documents, photos, walks and their routes, reminders, passports and share links.
• Your posts, comments, likes, saved posts, sightings, follows and blocks, and your saved places.
• Your devices, notification tokens, sessions, notifications and AI usage records.
• The files you uploaded, except those you left with other people (below).
• Your direct messages become “Message deleted”. The other person’s messages stay.

• Bookings and orders with providers, without your personal details: the provider needs them for their accounts and for disputes.
• The ratings you gave providers and places, without your text.
• Reports you made to our moderators.
• Content you left with other people, without your name: for example disputes you opened, groups you created that still have members, and photos you added to a pet that stays with someone else.
• Security records, without IP addresses or device details, and a record of the consents you gave (which one, and when).
• Copies in our database backups, until those backups expire (about 7 days).

Our Privacy Policy explains how we handle personal data. More help: petvio.ai/help.

Email privacy@petvio.ai from the email address of your PetVio account and ask us to delete it. We may ask you to confirm the request from that address before we delete the account.