Delete your PetVio Pro account

1. Open PetVio Pro and sign in.
2. Tap Me, then Delete Account.
3. The Security page of your full dashboard opens at Delete Account. Read what is deleted and what is kept.
4. Type the phrase shown (DELETE my account) and confirm.

Your account is deleted at once, and you are signed out on every device.

1. Sign in at pro.petvio.ai.
2. Open your profile, then Security.
3. Under Delete Account, type the phrase shown and confirm.

If you are the only owner of your business, deleting your account also closes the business: its upcoming bookings are cancelled and the customers are told, your team loses access, and its page is removed from PetVio. A closed business can’t be reopened; to come back, register again.

If you are a team member, deleting your account doesn’t close the business.

• Your profile and sign-in details: your name, email address, phone number, password and profile photo.
• Your sessions on every device, and the notification tokens of your devices.
• Your notifications and notification settings.
• The messages you wrote in booking chats are emptied. The customers’ own messages stay.

• Your business’s records: its profile, services, locations, verification documents, past bookings and invoices. They stay with the closed business, hidden from pet owners, because the business and its customers may need them for their accounts, for disputes and for legal obligations.
• Bookings with your customers, which belong to the business.
• Security records of actions on the account, without IP addresses or device details: they protect PetVio and its users against fraud and abuse.
• A record of the consents you gave (which one, and when): we must be able to show what you agreed to.
• Copies in our database backups, until those backups expire (about 7 days).

Our Privacy Policy explains how we handle personal data.

Email privacy@petvio.ai from the email address of your PetVio Pro account, with the name of your business, and ask us to delete your account. We may ask you to confirm the request from that address before we delete it.