Help Center
Answers to the questions we hear most about the PetVio app. If you can't find what you need, our support team is happy to help.
In an emergency, contact a vet now
PetVio is not an emergency vet service. If your pet is badly hurt, struggling to breathe, having a seizure or may have eaten something poisonous, contact your vet or the nearest emergency animal clinic straight away.
Don't wait for a reply from PetVio support, and don't rely on PetVio Buddy or any other AI feature for urgent care.
Contact support
Email us at support@petvio.ai. Please write from the email address you use for PetVio and tell us what happened. A screenshot helps.
In the app, you can also go to Me → Settings → Support & Legal and tap Contact Support or Report a Bug.
Delete your account
You can delete your PetVio account at any time in the app:
- Open PetVio and sign in.
- On the Me tab, tap the menu button (three lines) at the top right to open Settings.
- Tap Account, then Delete Account.
- Tap Delete to confirm.
This permanently removes or deactivates your profile, pets, bookings, posts and related data, as described in our Privacy Policy. It can't be undone, and you are signed out straight away.
Can't sign in? Email privacy@petvio.ai from the address on your account and ask us to delete it.
Manage notifications
Go to Me → Settings → Notifications. There you can:
- turn push notifications on or off;
- choose which ones you get, such as booking and vaccination reminders, community updates, follower alerts, and promotions and offers;
- turn lost-pet alerts nearby on or off and set how far away they reach;
- turn the morning care tip on or off and choose its time.
If notifications are off for PetVio on your iPhone, that screen shows Notifications Disabled. Tap it to open the iPhone's notification settings for PetVio, then allow notifications.
Privacy questions
Our Privacy Policy explains what we collect, why we collect it and the choices you have.
For anything else about your data, email privacy@petvio.ai.