Help

Email us at support@petvio.ai. Please write from the email address of your PetVio Pro account, give the name of your business and tell us what happened. A screenshot helps.

For questions about your personal data, email privacy@petvio.ai.

1. Open the PetVio Pro app, or go to pro.petvio.ai in your browser.
2. Enter the email address and password of your PetVio Pro account, then tap Sign in.
3. If we ask for a code, enter the one we email you.

Forgot your password? Tap Forgot Password? on the sign-in screen and follow the email we send you.

A PetVio Pro account is separate from a PetVio pet owner account: sign in with your business account.

Until our team has approved your business, the app shows “Waiting for approval” instead of your bookings.

You register on the web, not in the app. In the app, “Sign up at pro.petvio.ai” opens the page in your browser. Or go straight to pro.petvio.ai/register.

1. Create your account with your email address and confirm it with the code we send you.
2. Set up your business: your details, services, prices and opening hours.
3. Upload the documents your country and type of business need. The portal lists them.
4. Submit your business for review. Our team approves it, or tells you what to change.
5. Sign in to the PetVio Pro app with the same email address and password.

• Today: today’s bookings in time order, the next ones, and how many requests are waiting for your answer.
• Bookings: pending, upcoming and past bookings. Open a request to accept or reject it; open a confirmed booking to start it, then mark it complete.
• Alerts: your notifications. Tap one to open its booking. Mark all as read clears the count.
• Me: your business, your role, Taking new bookings, notifications, language, Delete Account and Sign out.
• Full dashboard (top right): everything else, inside the app: your calendar, messages, services and opening hours, business page, reviews and numbers.

PetVio Pro asks for permission after you sign in, never at launch. Turn alerts on from Today or from Me › Notifications. You then get a notification when a customer sends a booking request, cancels or changes a booking, and a reminder an hour before each confirmed booking.

Me › Notifications › Booking reminders turns reminders off. On a business account, this switch also stops the alerts for new bookings and changes.

If you answered Don’t Allow, turn notifications on for PetVio Pro in your phone’s settings.

When you are fully booked, switch Taking new bookings off on Today or Me. Customers can’t book you until you switch it back on. The bookings you already have stay.

Only an admin of your business can change this switch.

In the app, tap Me, then Delete Account. It opens the Security page of your full dashboard at Delete Account. Type the phrase shown and confirm. On the web, the same page is under your profile’s Security settings at pro.petvio.ai.

If you are the only owner of your business, deleting your account also closes the business. All the details, and how to ask us by email if you can’t sign in: petvio.ai/pro/delete-account.