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Terms of Service

Last updated: November 9, 2026

See also our Privacy Policy.

1. Acceptance of Terms

By creating an account or using PetVio ("the Platform"), you agree to these Terms of Service. If you do not agree, do not use the Platform. PetVio is operated by SN Horizon LTD.

2. Description of Service

PetVio is a pet care platform that provides:

  • Pet profile management and health tracking
  • Smart task reminders and scheduling
  • AI-powered breed identification, health scanning, and document parsing
  • Connection to verified pet service providers (veterinarians, groomers, trainers, boarders, walkers)
  • Weather-based pet safety recommendations
  • Community features for pet owners

3. Account Responsibilities

  • You must be at least 16 years old to use PetVio
  • You are responsible for maintaining the security of your account credentials
  • You must provide accurate information about yourself and your pets
  • You may not create multiple accounts or impersonate others
  • You are responsible for all activity under your account

4. AI Features Disclaimer

IMPORTANT: PetVio's AI features are for informational purposes only and do not constitute veterinary advice.

  • Health Scan: AI visual analysis is an assistive tool, not a diagnosis. Always consult a qualified veterinarian for health concerns.
  • Breed Identification: Results are estimates based on visual analysis and may not be 100% accurate.
  • Symptom Check: AI-generated guidance does not replace professional veterinary consultation.
  • Recommendations: AI suggestions are general guidance and may not be suitable for all pets.

PetVio is not liable for any decisions made based on AI-generated content. In emergencies, contact your veterinarian or emergency animal hospital immediately.

5. Service Providers

PetVio connects pet owners with independent service providers. Service providers are verified but operate independently. PetVio is not responsible for the quality, safety, or outcome of services provided by third-party providers. Disputes between users and providers should be resolved directly, though PetVio may mediate when appropriate.

6. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose
  • Upload harmful, offensive, or misleading content
  • Attempt to access other users' accounts or data
  • Reverse engineer, decompile, or disassemble the Platform
  • Use automated systems to scrape or collect data from the Platform
  • Report false information about stray or injured animals
  • Abuse the AI features (e.g., submitting non-pet images)

7. Direct Messaging: Additional Rules

PetVio offers a direct messaging feature that allows registered users to send private one-to-one messages. PetVio is a passive carrier; you alone are responsible for the lawfulness, accuracy, and tone of any message you send.

7.1 Prohibited use

In addition to the rules in Section 6, you must not use Direct Messaging to:

  • harass, threaten, stalk, defame, intimidate, or impersonate any person;
  • send unsolicited commercial messages, spam, chain messages, or bulk-marketing content;
  • promote products or services beyond a legitimate organic response. Vendors with a verified merchant account use the booking-chat feature, not Direct Messaging;
  • send sexually explicit content, content sexualising minors, or any image of a person without their consent;
  • send malware, executable code, phishing links, or any payload designed to harm a recipient's device or extract their credentials;
  • circumvent another user's block, the request-inbox flow, or the 30-day decline cooldown, for example by creating a duplicate account.

Violations may result in message removal, suspension of messaging privileges, account suspension, account termination, and, where applicable, referral to law enforcement.

7.2 Photo attachments

You may attach a photo only if (a) you own the rights to the photo or have permission from the rights-holder, and (b) the photo does not depict a person without that person's permission. By sending a photo, you grant PetVio the limited licence described in Section 9 (Intellectual Property), scoped to the operation, storage, delivery, and back-up of the messaging service.

7.3 Reporting and blocking

You may report any message or conversation that violates these Terms. Reports are reviewed by PetVio's Trust & Safety team. PetVio is not obliged to take any specific action in response to a report; the action taken (or not taken) is at PetVio's reasonable discretion. You may block any user; block placements are private to you.

7.4 No warranty of delivery

PetVio uses commercially reasonable efforts to deliver direct messages promptly and reliably, but does not warrant message delivery, persistence, or order. PetVio's liability for any messaging failure is limited per Section 10 (Limitation of Liability).

8. Payments & Subscriptions

Payments for bookings are processed through Stripe. PetVio charges a platform fee on service bookings. Subscription tiers (Free, Plus, Premium) provide different levels of AI feature access. Refund policies for bookings are governed by individual service provider policies.

9. Intellectual Property

The PetVio name, logo, and platform design are the intellectual property of SN Horizon LTD. Content you upload (photos, text) remains your property, but you grant PetVio a license to use it for providing the service. You may not use PetVio's branding without permission.

10. Limitation of Liability

PetVio is provided "as is" without warranties of any kind. To the maximum extent permitted by law, PetVio is not liable for: indirect, incidental, or consequential damages; loss of data; service interruptions; or decisions made based on AI-generated content. Our total liability is limited to the amount you paid to PetVio in the 12 months preceding the claim.

11. Termination

You may delete your account at any time through Settings > Account > Delete Account. PetVio may suspend or terminate accounts that violate these Terms. Upon termination, your data will be deleted in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email. Continued use after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Disputes shall be resolved in the courts of Dubai, UAE, unless otherwise required by applicable consumer protection laws.

14. Contact

For questions about these Terms:

Email: legal@petvio.ai

SN Horizon LTD